TERMS & CONDITIONS
Responsibilities
- Dracaena Co. reserves the right to modify or cancel any program within a tour when it deems it is necessary for the benefit of the client, and the agreement is that no refunds will be given in such circumstances as detailed in the terms & conditions..
- Dracaena Co. and its affiliates (owners, employees, partners) are acting only as agents intermediaries in matters of public or tourist ground transportation, hotels, flights, travel services and shall not be liable for any injury, damage, delay, mishap, inconveniences, accidents or irregularities of any kind, which result in whole or in part from the in whole or in part by the failure of any company or individual engaged in the provision of other organized services not specified in the tour.
- Dracaena assumes no responsibility for loss or damage to luggage or personal property before and after the.
- Upon departure of the tour, the passenger voluntarily assumes all risks involved in such a trip and is advised to obtain adequate insurance against them.
- Dracaena reserves the right to accept or refuse any person who may compromise the comfort of the tour and
and that could affect the comfort or safety of other participants.
GALAPAGOS RESERVATION AND CANCELLATION POLICIES
It is important to take into account our reservation, payment and cancellation terms & conditions to make your travel experience with us a pleasant one.
RESERVATION POLICES
Once you are ready to confirm your reservation, it is important to make a prepayment as detailed below:
If your reservation is 5 months before the tour
30% payment.
If your reservation is 4 months before the tour
50% payment.
Up to 3 months before the tour
100% payment.
*If your reservation is made 60 days (or less) before the tour the payment must be 100% of the total amount.
*For last minute tours must be paid in full 100% immediately upon booking.
CANCELLATIONS POLICES
Unforeseen events can’t be left out, so we present our terms for you to take them into account when making your cancellation.
If your cancellation is 5 months before the tour.
Penalty 10%
If your cancellation is 4 months before the tour.
Penalty 30%
If your cancellation is 3 months before the tour.
Penalty 50%
If your cancellation is within 3 months before the tour.
Penalty 100%
- Package does not include travel insurance.
- Our prices include taxes.
- In case you do not buy the ticket with the operator you have to pay a non-issuance fee of $ 80.00 approx.
- For single cabin accommodations, please consult the extra charge of the TARIFF.
- Does not include payment of entrance fees to the Galapagos National Park, transit cards, it is the responsibility of the passenger to make the respective payments to enter the islands.
- All rates are in US dollars.
- Once full payment has been made, an invoice will be issued.
PAYMENTS
In Cash
Credit card payment, through We Travel platform (with additional surcharges, 7% more must be considered)
Bank transfers (transaction fees are not included).
- DRACAENA EXPLORATIONS reserves the right to cancel the reservation if total payments are not received in our bank account on the dates mentioned above.
- For rates for children 11 years with 11 months (consult discount, according to vessel).
- A penalty is imposed for any required change of date or name. If it is possible to change the date, this will depend on the availability of the operator in Galapagos.
- In case of cancellation (within 3 months) for reasons of force majeure, you must submit a certificate that supports the reason for not making the trip via email. Subsequently according to the decision of the operator in Galapagos will be notified the value of the penalty or the loss of 100%.
LAND RESERVATION AND CANCELLATION POLICIES
For DRACAENA EXPLORATIONS, it is important to ensure proper management of both reservations and cancellations to enhance the level of your experience with us and our terms & conditions.
RESERVATION POLICES
Once you are ready to confirm your reservation, it is important to make a prepayment as detailed below:
If your reservation is 3 months before the tour
30% payment.
If your reservation is 2 months before the tour
50% payment.
Up to 1 months before the tour
100% payment.
*If your reservation is within the month of the tour, the payment must be 100% of the total cost.
CANCELLATIONS POLICES
Unforeseen events can’t be left out, so we present our guidelines for you to take them into account when making your cancellation.
3 months before the tour
Penalty 10%
5 months prior to the tour
Penalty 50%
30 days or less of the tour
Penalty 100%
*For groups of more than 7 persons:
60 days before the tour
No Penalty
40 days before the tour
Penalty 50%
30 days or less of the tour
Penalty 100%
- If you wish to make changes such as:
*Tour date
*Duration of the tour
*Number of people - You must do it 40 days in advance.
- For date changes, penalties will be applied according to each specific case.
- Please consider that there may be price variations in date changes according to the season.
PAYMENTS
In Cash
Credit card payment, through We Travel platform (with additional surcharges, 7% more must be considered)
Bank transfers (transaction fees are not included).
- For single room accommodation in hotels, please consult the surcharge of the RATE.
- Once full payment has been made, an invoice will be issued with the client’s information.
- All rates are in US dollars.
- Full payments must be received in our bank account on the dates mentioned above, otherwise DRACAENA EXPLORATIONS reserves the right to cancel the reservation.
- In case of cancellation (within 60 days) for reasons of force majeure, you must submit a certificate of the reason for not making your trip, via email. Subsequently, you will be notified of the value of the penalty or the loss of 100%.
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